When do you ship?

We do our best to ship out every order within 3 business days. When the season is busier, we ship once a week on Thursday. If you need expedited shipping for an order, please email us.

How will I receive my print, pillow, ect?

We ship smaller prints in a flat mailer with a sturdy backing to prevent bending. For 18 x 24" posters, we roll the poster into a plastic poly bag and it ships in a sturdy cardboard tube. For pillows, we ship in a medium size box. For tees and crew necks, we ship in a soft mailer that is waterproof.

How do I get my print out of the tube?

When you receive your poster, please be careful taking it out of the tube. Try not to squeeze the poster hard as it may result in bending it. Uncurl and lay the poster on a clean surface, and add some weights like heavy books to the top, bottom or all 4 corners. Wait about 12 - 24 hours. Your poster will flatten out and be ready to be framed!

How do I frame my print?

All of our prints fit in standard size frames. We recommend framing your print because it will last longer and protect it from dings and marks. Prints will fade in direct sunlight over years so we recommend hanging them in indirect sunlight.

Can I wash my pillow/linen napkins?

Yes, we recommend doing spot cleaning for small spots. If you need to wash it, turn your pillow case inside out and wash it on a delicate setting. Tumble dry on low or medium heat. Iron on reverse if needed. For linen blend napkins, the same applies. All of our fabric is a linen cotton blend. 

Can I wash waxed canvas?

We recommend spot cleaning. Waxed Canvas is made to wick away water but it is not 100% waterproof. We have tested our Waxed Canvas Pouches out by completely soaking in water and they dried with no problems.

Do you have returns/exchanges?

Yes, all products must be returned within 20 days of purchase. Please email us at hillsandtrailsco@gmail.com for returns or exchanges.